This project involved designing a multi-track onboarding curriculum for hospital personnel across clinical and administrative roles, supporting a large-scale ERP rollout through ServiceHub Inc. The training program delivered role-specific learning paths and performance support tools to help staff confidently navigate the new system from day one.
With 15+ years designing and launching e-learning programs across financial services, automotive, energy, and healthcare — Carlson Data Systems turns complex technical and regulatory content into engaging, measurable learning experiences that move the needle.
Every engagement is hourly and scoped to your exact needs — no bloated retainers, no one-size-fits-all packages. Just focused expertise applied where it matters most.
From blank page to polished, SCORM-ready course — built around how your people actually learn.
Whether you need a single compliance module or a full curriculum overhaul, this service covers the complete design and development lifecycle. Rooted in adult learning principles and cognitive load theory, every course is built to reduce seat time while improving on-the-job performance.
Ideal for L&D teams that have the subject matter expertise but need a specialist to translate it into a polished, interactive learning experience — fast.
Role-specific, self-paced training that gets employees productive in new systems — without the classroom.
Software rollouts fail when training is an afterthought. This service builds the bridge between your new system and the people who need to use it — with targeted WBT modules, simulations, and job aids designed for real-world application from day one.
Built on experience deploying training to 7,500+ employees across a major automotive enterprise, this service is designed for scale — with consistent quality across every learner touchpoint.
Engaging virtual and in-person sessions — including train-the-trainer programs that multiply your internal capacity.
Some learning happens best live. This service covers the design and delivery of instructor-led and virtual instructor-led training (ILT/vILT) — from one-time rollout sessions to ongoing train-the-trainer programs that build lasting capability inside your organization.
With experience facilitating enterprise-wide WBT rollouts via Microsoft Teams and delivering training across multidisciplinary hospital teams, this service is built for complex audiences and high-stakes content.
Pauline Carlson is a Learning & Development leader and instructional design specialist with more than 15 years of experience turning complex, high-stakes content into learning that sticks. She has designed and deployed eLearning programs across financial services, automotive, energy, healthcare, and the public sector — building everything from single compliance modules to enterprise-wide training ecosystems reaching thousands of employees simultaneously.
Pauline brings expert-level proficiency in Articulate 360 — Rise, Storyline, and Review — and has led full program lifecycles from needs assessment and storyboarding through build, LMS deployment, and post-launch maintenance. Her work with a major automotive manufacturer included a WBT rollout to more than 7,500 employees. At Navy Federal Credit Union, she designs scenario-based training for member service representatives navigating complex financial regulations and compliance requirements.
She partners directly with subject matter experts and senior stakeholders to ensure every deliverable is instructionally sound, organizationally aligned, and built to measurable performance outcomes — not just completion rates. Based in Auburn, California, serving mid-size to enterprise clients nationwide.
Every decision starts with the learner's experience, not just the content to be covered.
Grounded in adult learning principles, cognitive load theory, and modern instructional science.
No templates. Every program is architected for your specific audience, content, and context.
Success is measured by what learners can do on the job after training — not just assessment scores.
We follow a collaborative, iterative approach that keeps you informed and in control at every stage.
We start with a deep-dive into your organization, your learners, and the performance gaps you need to close.
We craft a learning architecture — objectives, storyboard, interactivity map — before a single slide is built.
Content is built iteratively with regular checkpoints and feedback rounds to ensure alignment throughout.
We deliver polished, LMS-ready assets and provide support for rollout, hosting, and ongoing updates.
A selection of projects spanning instructional design, scenario-based e-learning, and full curriculum development across industries.
End-to-end design and deployment of a web-based training program for a major automotive manufacturer, achieving measurable improvements in knowledge retention company-wide.
Gamified detective-themed e-learning module teaching fraud analysts to identify suspicious transaction patterns, with embedded simulations and knowledge checks.
Full-lifecycle eLearning development for energy storage clients — translating complex electrochemical processes into accessible, engaging modules for diverse technical audiences.
Multi-track onboarding program for hospital personnel across clinical and administrative roles, covering a large-scale ERP rollout with role-specific learning paths.
A Storyline-built gamified board game for instructional designers — players navigate fantasy terrain, answer ID-focused questions, and unscramble a hidden phrase to reveal a shared team insight.
Scenario-based knowledge check for member service representatives covering essential Microsoft Teams chat shortcuts — five real-world situations with immediate scoring feedback.
Screenshots and live demo links coming soon. Reach out to request a walkthrough →
We bring real context from highly regulated, complex industries — so your content is accurate, practical, and built for the realities your learners face.
Certified WBT Designer & Trainer · ERP Trainer & Technical Field Support · GIS Skills Certificate
Whether you have a fully scoped project or just an idea, we'd love to hear about it. Let's talk about what's possible.
This project involved designing and deploying a web-based training program for a major automotive manufacturer, reaching more than 7,500 employees across corporate and dealer-facing roles. The program was built in Articulate Storyline and deployed through the organization’s LMS, with measurable improvements in on-the-job knowledge retention tracked post-launch.
The Enchanted Module Path Game is a fully interactive board game built in Articulate Storyline 360, designed for instructional designer teams. Players choose a creature avatar, then navigate a richly illustrated fantasy landscape by answering ID-focused questions. Along the way, each correct answer reveals a Scrabble letter — at the end of the odyssey, players unscramble the letters to decode a hidden two-word phrase that captures a shared insight about great course design.
This project involved designing and deploying a web-based training program for a major automotive manufacturer, reaching more than 7,500 employees across corporate and dealer-facing roles. The program was built in Articulate Storyline and deployed through the organization’s LMS, with measurable improvements in on-the-job knowledge retention tracked post-launch.
The Enchanted Module Path Game is a fully interactive board game built in Articulate Storyline 360, designed for instructional designer teams. Players choose a creature avatar, then navigate a richly illustrated fantasy landscape by answering ID-focused questions. Along the way, each correct answer reveals a Scrabble letter — at the end of the odyssey, players unscramble the letters to decode a hidden two-word phrase that captures a shared insight about great course design.